Déjà Vu All Over Again

By Wednesday, June 11, 2014 0 No tags Permalink 0

By now most readers will have heard about the flight cancellations at the island airport.

If not, here’s the Star’s take on it.

Porter Airlines flights resume after computer outage

By: Kim Brown Staff Reporter, Published on Sun Jun 08 2014

Passengers taking Porter Airlines are being advised to check the status of their flight after the airline experienced a computer system outage Sunday morning.

Planes that were scheduled to take off or land at Billy Bishop airport were grounded until the problem could be resolved.

“We did have a network outage early this morning for a few hours and it was system wide,” confirmed a representative from Porter. “We’re trying to get flights off the ground as soon as we can.”

The network was restored around 11 a.m.

The airline’s website was also affected and was down for about an hour.

Toronto Port Authority’s flight schedule has been updated with delays and cancellations.

Porter sent an email to the Star saying that approximately 24 flights have been cancelled and that “delays will be prevalent for much of the day.”

It’s still not clear what caused the outage in the first place, but the airline said it had something to do with a Telus network issue.
The Star’s story is not to be confused with the CBC’s report from September last year.

Porter flights cancelled due to computer outages

CBC News Posted: Sep 17, 2013 9:57 PM ET Last Updated: Sep 17, 2013 11:03 PM ET

More than 40 flights have been cancelled at Toronto’s Billy Bishop Airport because of widespread computer network outages affecting Porter Airline’s website, call centre, and reservation and flight planning systems.

Porter posted a list of cancelled flights for Tuesday and Wednesday on its website. So far 41 flights have been cancelled for Tuesday and four are cancelled for Wednesday morning.

Officials at Porter told CBC News that the cancellations are due to outages affecting their system provider, Navitaire, which manages bookings for several small low-budget airlines. Navitaire is used by about 50 flight companies around the world, several of which are also experiencing problems.

Air Canada does not use the Navitaire system and is operating normally.

It is unclear when the system will be restored. Porter is advising passengers to call 1-888-619-8622 later Tuesday night and Wednesday morning to find out the status of their flights.

Meanwhile, at Billy Bishop Airport, passengers were left stranded.

Patrick Cooper, who was headed to Montreal for a hockey game, arrived at the airport only to be told that his flight was cancelled.

“There were people everywhere, sitting everywhere, waiting for their flights,” he told CBC News.

Another passenger, Kaitlyn McCave, was scheduled for a flight to Windsor, where she lives. At first she was told her flight was delayed, but later found out that it was cancelled. She was at the airport for four hours. “I could have driven home by now,” she said.

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